1 Directions: Write a letter to a store, making a complaint about its delivery.
You should write about 100 words on ANSWER SHEET
Do not sign your own name at the end of the letter. Use “Wang Hua” instead. Do not write the address.
Dear Sir or Madam,
I am writing to make a complaint against your bad delivery service.
I’m afraid that the enclosed CD player doesn’t work. It is the third one I’ve got to return this month.
Other than the three I’ve had to return recently, I’ve always found your products to be excellent. I would be grateful if you could send a replacement and refund my postage.
I look forward to your reply and proper resolution of my problem, and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by the address on the envelope or by phone at 6668888.
2 Dear Sir or Madam,
I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.
To begin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally,I find this to be completely unacceptable.
Therefore,I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.
Yours sincerely,
Zhang Wei
3 Dear Sir/Madam,I am writing to comlain about a Microcomputer I purchased from your company.I purchased a computer from your company on 05/07/2010 and it was delivered by your company to my house on 08/07/2010. When we opened the box, we noticed there was two dents at the back of the computer and there are some scratches on the screen.I would like you to arrange for another brand-new computer to be delivered to me as soon as possible. Otherwise, I would like to have my full refund.Yours faithfully, xxx
虽然我很聪明,但这么说真的难到我了
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